FAQs

Orders ship within 24 hours on weekdays. We do not ship on Sundays and Indian holidays. If we are receiving a high volume of orders, shipping may be delayed by a few days, and we will contact you by email or phone if there is a significant delay.

Once your order is dispatched, delivery usually takes about 2 days in metro cities and 3 to 4 days in other cities. Delays can occasionally happen.

Shipping is free on prepaid orders anywhere in India. Cash on delivery (COD) orders have a fee of ₹100, subject to the availability of our courier partners on your PIN code.

Yes. Use the PIN code checker on the product page to see if we deliver to your location.

Once your order ships, you will receive a shipment confirmation email with your tracking number. The tracking number becomes active within 24 hours.

No, we currently ship only within India.

Yes, but you need to contact us before the order is dispatched from our warehouse. Write to support@italiancolony.com or call us on 08031404838.

Orders can be cancelled only until they are dispatched from our warehouse.

Select that size on the product page and enter your email address in the box that appears. We will notify you when it is back in stock.

You can return or exchange an item within 7 days of delivery. Please send it back in the same condition as shipped, with the tags on. Items with removed tags, or that are in poor condition or clearly worn, are not eligible for a refund. Read the full details on our Return & Exchange Policy page.

Raise a request on our returns and exchanges page. Once it is approved, our courier partner picks the item up from your address.

• Your exchange request is approved within 24 hours.
• After approval, the pick-up happens within the next 24 to 48 hours.
• Once the pick-up is completed, we ship your exchange order from our warehouse within 24 hours.
• A new order ID is created for your exchange order.

No, exchanges are free.

A reverse pick-up fee of ₹100 per return is deducted at the time of refund. If your order has multiple items, only one deduction of ₹100 is made for the whole return. COD charges are non-refundable.

Your refund is initiated within 24 hours after the pick-up is completed, and it may take 5 to 7 working days to reflect in your bank account. For prepaid orders, the refund goes to the source account. For COD orders, it goes to the bank account details you share while placing the return request. Please double-check these details, as they are final.

You can courier the item to our warehouse:

Italian Colony Warehouse
No 47, N.S Iyengar Street, Sheshadripuram, Bangalore, Karnataka 560020

Pack it securely and write your order ID and registered mobile number on the packaging. The items must be unused, with the original tags and packaging intact. Within 48 hours of receiving it, we will refund the complete amount plus ₹100 (in lieu of courier charges) through Razorpay's refund link.

Please do not accept a package that looks tampered with. If you have already accepted it, record an unboxing video and email us right away. If the product does not meet our standards on delivery, email us at support@italiancolony.com with the product details within 1 day of receiving it, and we will guide you. Any product-related issue must be reported within 30 days of delivery.

• UPI
• Cards
• Net banking
• Wallets
• EMI
• Cash on delivery

The Buy 2 offer (flat 10% off) applies only when you buy 2 products. The app discount is a separate offer. Discounts cannot be combined, so you cannot use the app discount together with Buy 2.

Regular fit sits between slim fit and straight fit. Relaxed fit sits between baggy fit and regular fit.

Yes, our colours are true to the product. They can look slightly different depending on your phone's display settings or the lighting used in photography.

We are available on select major marketplaces, but we do not have any offline stores.

Yes. Please get in touch with us by email at support@italiancolony.com.

Email support@italiancolony.com, call 08031404838, or message us on WhatsApp. We are available Monday to Saturday, 11am to 7pm. Pending queries are handled on priority the next day. Our Contact Us page has all the details.