Return and Exchange Policy

Returns & Exchanges

7 days hassle-free returns and exchanges from the date of delivery, with reverse pick-up available at your doorstep.

Return or exchange an order

How it works

1. Click the button above and raise a return or exchange request for your order.
2. Once placed, approval usually takes 24 working hours.
3. After approval, our courier partner attempts pick-up within 2 working days. Pick-up is attempted twice.
4. Once pick-up is completed, the refund is initiated within 24 hours. It may take 5-7 working days to reflect in your bank account.

Return conditions

• A reverse shipment fee of Rs. 100 is deducted at the time of refund per return, regardless of the number of items. Multiple items in one order mean a single deduction of Rs. 100.
• Please return your product(s) in the same condition as shipped. If the tags are removed, or the products are returned in poor condition or have clearly been worn, a refund will not be provided.
• Reverse pick-up is subject to availability of the service in your area pin code. If the courier is unable to pick up after two attempts, you will have to send the shipment back to the company address.
• COD charges are non-refundable.
• Cancellations are possible only until the order has been dispatched from our warehouse.

Refunds

• For prepaid orders, a refund is provided to the source account.
• For COD orders, the refund is provided to the bank account details you share while placing the return request.
• Bank account details provided by the customer while placing the return request are final. Any error in the details provided is not the responsibility of the brand.

Exchanges

Exchanges are free of charge. Here is how an exchange works, from request to delivery.

1. Once you place the exchange request, it takes 24 hours to approve it.
2. After approval, the pick-up of your original item happens within the next 24 to 48 hours.
3. Once the pick-up is completed, we ship your exchange order from our warehouse within the next 24 hours.
4. A new order ID is created for your exchange order, so you can track it separately.

Self-shipping your return

If your pin code is not serviceable for reverse pick-up, please courier the product(s) to:

Pack the items securely and mention your ORDER ID and registered mobile number on the packaging. All items must be unused, with original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded via Razorpay's refund link.

Please note: make sure your courier cost does not exceed the amount above. We recommend Speed Post, a Government of India owned service with the widest postal network in India.

Damaged or tampered parcels

• Please do not accept the package if you feel it was tampered with at the time of delivery. If you have already accepted it, take an unboxing video and email us immediately.
• If the product does not conform to standards at delivery, email support@italiancolony.com with details of the product and damage within 1 day of receiving it. We will then share instructions.
• Any product-related issues must be reported within 30 days of delivery. Claims after this period are not entertained.
• If you received a delivered status by SMS or email but did not receive the order, contact us within 24 hours.
• The customer must take utmost care of the product(s), instructions, documents and wrappings while in their possession, and return them in the same condition as received.
• After we examine a returned product, we will notify you by email of your right to a refund (if any). We aim to process it as soon as possible and in any case within 30 working days from our email confirming you are entitled to one.